Why is Your Doctor’s Office Spamming You With Appointment Reminders? By Pierre Mouchette | Bits-n-Pieces The financial pressure for medical practices to keep patients from ghosting them is a significant factor. Practices miss out on revenue when a patient does not attend an appointment or cancels at the last minute, and the slot sits empty. But, the notifications are getting worse because new software systems enabled medical providers to send automated messages to patients. Health care providers often have multiple notification systems one for electronic medical records, another for prescription medications, and a different one from the marketing department, that do not coordinate with each other. It can lead to notification overload for patients. Not only is the nagging getting worse, but patients hate it because these are private health matters seemingly being shared in a vast network of doctors, databases, and even with some total strangers.
Missed appointments Americans are not missing more appointments than they used to, but they are booking so far in advance that their plans change, and they will cancel. The financial hit of a missed appointment varies by specialty, depending on the staff, resources, and equipment assigned to the patient but not utilized because of the no-show. Simpler communication Health providers know they are annoying you and need plans to improve their communication. Health care providers say patients will be hounded less as companies consolidate their notification systems. One system to schedule an appointment, see clinical information, request prescriptions, and to pay your bill.
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